Awful Terrible Awful, worst customer service, no honour!! 04 February 2014 Reviewer: Potential S from UK
163 of 317 people found this review helpful
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After registering with the website, a pop up box with promo code flashed up telling me there is 50% promotional discount until the 3rd of Feb 2014. I tried upgrading using their promotional code but it never worked. I spoke to a customer service agent to get what was offered however I was accused of LYING!
The customer service agent being convinced I was lying told me to take a screen shot of this offer and email to ten and they promised to resolve it and provide what was promised.
I received no reply. emailed and chatted to agents they promised another 24hours and they will get back. Still no reply - after 3 days of constantly asking them and receiving many promises of resolutions and call backs, I called them for the last time. I asked to speak to someone senior not the customer service agents who read off the computer screen like robots ad are unable to listen to peoples concerns and address them like human beings.
I concluded that they could never honour the offer nor live up to promises of calling back or replying to email. In the rest of the world keeping to promises or a persons word is an honourable thing - they seem to lack it over there. Any retailer will honour their ticket price irrespective of errors, that is honour and good customer service.
The situation remained unresolved, then I suddenly find I am inundated with messages and interest from what seemed like highly desirable profiles.. After finally upgrading at inflated costs - I discovered that these profiles expressing interest were fake ones in order to get me to pay subscribe and see message back. I found the people of that company and that region in general to lack any honour or morals and concluded the whole thing to be a scam.
Awful in every regard, customer service through to senior management, full of lies themselves with the audaciousness to accuse the customer of lying. Wasting peoples valuable time and making peoples search process a very bad experience. I would stay clear and go to others - I'm not sure who yet but there are plenty.
Good luck everyone.
In summary, I would not recommend Shaadi to a friend.
